Technical Customer Support | French & English

Job description

As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z.

• You will be managing international customer demand across the board.
• You work closely with the work preperators to coordinate the work preperation process.
• You act as an all-round coordinator for the client, both technically and commercially, and building and maintaining strong relations.
• You prepare, process, finalize and follow up on the technical and financial aspects of each service project and report on them.
• The role includes case-based support for inspections, quotation preparation, and the indirect preparation of field service deployments and spare parts shipments.
• Your are commercially driven and identify extra opportunities for clients regarding the services and products our our client.
• You contribute to further increase customer satisfaction by identifying areas of improvement for the aftercare phase and develop the services together with your colleagues.
• You preferably have experience in a technical after-sales/service environment and can contribute with your knowledge and expertise to the further design and professionalization of the work processes.

Requirements

• Professional Education level of work and intellect. You preferably have a technical background with a commercial drive or have a commercial background with an affinity for technology.
• You have an excellent proficiency of French (C1+) and English. Additionally, basic Dutch language proficiency is a plus.
• You have relevant work experience in a technical-commercially oriented, service-oriented position; preferably with a background in mechanical  engineering.
• You have excellent communication skills and are very proactive and customer-oriented
• You think in terms of opportunities and solutions and have an entrepreneurial spirit
• You are a service-oriented but critical person who does not shrink from bringing matters to the attention of customers, sales staff and the internal organization
• You are living in or near the Groningen area

Working conditions

• This is a full time position - 40 hours per week. Long term.
• The salary is depending on work experience and education.
• You will join an internationally operating organization with substantial growth  ambitions.
• Plenty of opportunities for personal development.
• Good employment conditions in line with market terms.
• 27 holidays per year + 13 ADV days
• Commuting allowance according to company policy
• Participation in the pension scheme & collective discount on additional healthcare plans
• Hybrid working: You may work from home and flexible working hours (needs to be discussed with the department manager)

Work location

Groningen

Company description

Our client is an expert in waste sorting and recycling. You will be part of the After Sales department made up of multiple teams including field service engineering, customer support, and contract/maintenance support.

Good to know

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