Continuous Improvement & Operations Manager

As an Continuous Improvement & Operations Manager at Picnic, you establish stable, high-performance processes and continuously improve them using data and clear KPIs. You own the day-to-day performance of your area, lead multiple shifts and teams, and translate analysis into concrete actions that improve safety, quality, and productivity. Through hands-on leadership and strong process discipline, you turn insights into consistent execution on the floor.​

Tricks of the trade

• Lead daily operations: Supervise 1 shift on the floor each week, and use insight to drive process improvements and operational excellence​
• Area ownership: Own day-to-day and weekly performance of your area (inbound or outbound), delivering on safety, quality, productivity, and delivery KPIs.​
• Hands-on Leadership: Lead teams across multiple shifts, driving engagement, retention, and strong captain leadership on the floor. ​
• Incident & Planning Management: Handle major incidents, set productivity inputs, and manage planning escalations when needed.​
• Continuous Improvement: Lead improvement initiatives and support Lean activities that remove friction from daily operations. ​
• Performance Management: Drive shift-level results on delivery capacity, UPH, cost, completeness, timeliness, and perfect deliveries.​

What you bring

• Master’s degree in relevant field
• 3+ years Supply Chain experience​
• Comfortable managing high-volume, high-SKU workflows​
• Strong analytical skills, with a high level of competence in data analysis tools ​
• Familiarity with Lean and continuous improvement initiatives​
• Fluent in English​, Dutch is a pre
• Hands-on experience in automated/semi-automated/manual fulfilment​
• Lean/continuous improvement experience​ is a pre
• Proven ability to lead teams ​is a pre

Picnic perks

• You'll receive a competitive compensation package, including:
• 25 vacation days per year to recharge your batteries
• The option to lease a car
• You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
• A flexible company pension plan called “Doenpensioen” at a.s.r.
• Picnic laptop and smartphone
• An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
• The chance to work in an international environment with motivated team members & legendary company events
• Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party
• We have Fulfilment Centres across The Netherlands in the following locations: Utrecht, Ridderkerk, Berkel en Rodenrijs, Dordrecht, Eindhoven, Zwolle, Heerenveen, Geldermalsen

A bit about us

When you join Picnic, you’re joining the shopping revolution, delivering groceries to millions of people across Europe, and we’re growing fast. Think super fresh products and personal service but in a modern, sustainable way. The people in Supply Chain make it all work - from designing strategies and implementing improvements to ensuring smooth and safe daily operations. 18000 colleagues, hundreds of thousands of daily orders, and millions of loyal Picnic fans, ready to join the ride?