Customer Service Agent – German speaking

We See you! Are you looking for a flexible job in an informal and international environment? Do you have what it takes to be a real Customer Service hero? Then we have the perfect opportunity for you! We are currently seeking German-speaking Customer Service Agents who want to discover how we provide the best service to fans of festivals, sports events, museums, music, and culture. Do you want to be part of our enthusiastic team? Read on!

We are See Tickets, the leading ticketing platform in Europe. With an international team of over 450 colleagues in 9 countries, we are dedicated to providing fans of music, sports, theatre, and culture with the ultimate experience. Our portfolio in the Benelux includes festivals such as Awakenings, Mysteryland, Defqon 1, Tomorrowland, and cultural icons like Paradiso and Dutch Design Week.

Join us as a Customer Service Agent in the heart of Groningen! At our cosy office on Nieuwe Boteringenstraat, you will work side by side with colleagues of various ages and nationalities. As our new Customer Service colleague, you will be the friendly point of contact for fans of various events, including big names like André Rieu, DefQon, Awakenings, and many more. With your enthusiasm, you will assist our fans and help them find the perfect solution. If you are as passionate about events and the cultural sector as we are, you are the ideal candidate for our team!

A day as a Customer Service Agent:

• Provide the best fan experience: No question is too crazy for you!;

• Assist fans via chat, email, social media, and other communication channels;

• Work with our ticketing platform and resolve payment and ticket issues;

• Report any hiccups or improvements to our Customer Service Coordinators;

• Effectively communicate with fans of various events, from hardstyle to classical;

• Discover what happens behind the scenes at the world's largest festivals.

• Excellent in the German language in both speaking and writing; knowledge of Dutch is a plus!;

• Residing in the Groningen area;

• Availability for 24 to 40 hours per week;

• Strong multitasking skills with a strong sense of responsibility;

• At least one year of experience in a similar role;

• Accuracy and the ability to effectively prioritise tasks;

• And last but not least, a passion for attending festivals, concerts, or other events in your free time.

What we offer you:

• Flexible working hours or fixed days, depending on your preference (Monday to Friday between 9:00 am and 7:00 pm, Saturday from 10:00 am to 7:00 pm)!;

• Great Friday afternoon drinks and a fully organised lunch twice a week;

• A dedicated, versatile, and open team in an international organisation;

• Travel allowance from 10 km onwards;

• We grow, you grow! We believe in your potential to grow within the organisation;

• Access to our mental well-being partner, OpenUp;

• Monthly internal events and at least two major company parties per year;

• The opportunity to attend events.

See you soon!