Customer Support Specialist

Your role

Working at this company is more than a job – it is an opportunity to change the world for transplant patients waiting for a new organ. This position offers an opportunity for the right candidate to be part of the challenging and exciting journey shaping the company’s future and taking the business to new heights. As Customer Support Specialist you are the interface to our internal and external customers working closely with our Commercial, Finance and Supply Chain teams. The Customer Support and Distribution Specialist is part of a learning organization who is committed to drive improvements and efficiency within the Order to Delivery Process to meet current and future customer demands.

What makes this function exceptional

Key Responsibilities:

• Process orders and provide shipping information to internal and external customers
• Create and maintain customer master data
• Drive continuous improvements to achieve a more efficient order to delivery process

What we need

Essential for the role:

• Knowledge and experience in the field of customer support and distribution
• Excellent interpersonal and communication skills
• Strong team player and relationship builder
• Ability to work independently and as part of a team
• Customer focused and performance-driven
• Process oriented and structured
• Experienced in high-paced and growing working environments
• Fluent in spoken and written English