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Customer Service Representative Poland
Posted on
Do you get energy from customer contact and are you someone who always wants to satisfy the customer 100%? Do you want to be part of an international, fast-growing and successful organisation? Then we are looking for you!
For our Agraled.pl webshop, we are immediately looking for a Customer Service Representative (32-40 hours per week). As a Customer Service Representative, you will be responsible for answering customer questions via social media, e-mail and telephone. You will ensure satisfied customers by handling their questions correctly.
As a Customer Service Representative, it is important that you are helpful and try to help the customer as much as possible. An important responsibility, because after all, you are our company's calling card! The questions that come in can be about our products, for example, but also about the status of an order.
Note!
This position is performed from our headquarters in Ter Apel (Netherlands).
What are you going to do?
In this role, your duties will include:
- Maintaining customer contact through various channels (social media, email, phone);
- Processing and handling customer queries;
- Processing returns;
- Preparing quotes for customers;
- Handling customer reviews on various platforms;
- Resolving any complaints in collaboration with other departments.
Requirements
What will you bring?
- You have experience in customer contact;
- You are service-oriented;
- You can function well in a team, but are also able to work independently;
- You are computer literate and can handle MS Office and social media channels well;
- You quickly master various systems and can cope well with working in multiple systems;
- You preferably have (work) experience in an e-commerce environment;
- You have an excellent command of the Polish language, both orally and in writing. In addition you have a good command of the English language, both orally and in writing.
Who are we?
Agraled.pl is part of the Laudermarke Group, an e-commerce company with webshops in a number of European countries that is growing rapidly. The company was founded 10 years ago and is already one of the best-known providers of LED lighting in the agricultural sector. We sell lights for agricultural and forestry vehicles, stables and workshops and stand for competent specialist advice, the best quality and competitive prices.
Within the company we work together as a team, only then can you achieve the best results is our opinion. You get a lot of freedom to carry out your work independently, but always have someone to fall back on.
What do we offer you?
At Laudermarke, we offer a stimulating working environment where personal growth and development are encouraged. We believe in teamwork and strive for continuous improvement. As part of our Polish team, you will have the opportunity to make an impact and contribute to our success in the Polish market.
- Salary: A competitive salary in line with your experience
- Training: We invest in your personal and professional growth.
- Flexibility: You work independently, but with the support of a close-knit team. The freedom to realise your own ideas is essential.
- Work environment: A friendly, informal working atmosphere in a growing organisation with a work-from-home policy and with room for your own initiative and creative solutions.
- Benefits: 28 holiday days, 8% holiday pay, a pension scheme, a travel allowance and regular pleasant company outings, drinks and lunches.
Extras that make the difference:
- Free sports: After work, exercise with colleagues under the guidance of a personal trainer on Mondays and Wednesdays.
- Conviviality: Lunch snack on Fridays, drinks, company outings and company parties.
- Lease bicycle: The option to lease a bicycle through us.
- Unique workplace: Our company is located in a unique working environment, with views over the meadows and the company of our office dog Annie.
Have you become enthusiastic about this position and would you like to be part of our fun company? Then we would like to receive your application letter with CV!
Will you become our new Customer Service Representative Poland?
Apply at Laudermarke Group
