Quality Specialist

1. Purpose of the Role

As a Quality Specialist at Miron Violetglass B.V. and Calaso B.V., you are responsible for quality control of incoming goods (glass packaging in the form of bottles and jars up to approx. 2 liters) and associated components. You are also responsible for the thorough validation of customer quality complaints. You help deliver high-end glass packaging that meets stringent requirements from clients in industries such as cosmetics and food.

2. Organizational Position & Interaction

The Quality Specialist reports to the Chief Operating Officer and collaborates with the Procurement, Sales, and Warehouse departments.

3. Role – Key Responsibilities

Incoming Goods Inspection (Inbound Quality Control)

• Conduct visual and technical inspections of incoming glass packaging and components
• Assess dimensions, tolerances, breakage, deformation, surface flaws, and glass defects against product specifications
• Check accompanying quality documentation (e.g. certificates, test reports)
• Document deviations in the QMS system and create Non-Conformity Reports (NCRs)
• Collaborate with suppliers on deviations: root cause analysis and follow-up
• Approve or block batches based on inspection results

Customer Complaint Validation

• Register and analyze customer complaints
• Communicate with account managers about the nature and progress of complaint investigations
• Support or conduct internal investigations (RCA) and sampling
• Validate complaints with objective justification of their validity
• Prepare reports (8D reports, customer-facing feedback) and monitor follow-up actions
• Actively contribute to reducing recurring complaints

Monitoring & Improvement

• Analyze deviation trends (internal and customer-side) and identify structural issues
• Report quality KPIs such as defect percentages, first-time-right rate, and complaint ratios
• Provide input for supplier evaluations and improvement programs
• Contribute ideas to optimize inspection processes and quality assurance throughout the supply chain

4. Requirements and Necessary Skills & Experience

• Associate/Bachelor’s degree, preferably in quality, process engineering, chemistry, or materials science
• Experience in quality-related work within the glass, packaging, or manufacturing industry
• Familiar with measuring tools, visual inspection criteria (e.g. GPI standards), and quality documentation
• Experience handling customer complaints is a plus
• Experience with Quality Management Systems (QMS) and basic knowledge of ISO 9001 or BRC Packaging

Competencies

• Detail-oriented and quality-conscious
• Strong analytical and results-driven mindset
• Excellent communication skills, customer-focused, and professional demeanor
• Solution-oriented and able to perform well under pressure, especially in complaint situations

5. Education Level

Associate/Bachelor’s degree or equivalent level of thinking

6. What to Expect

• A specialized role within an internationally operating glass packaging company
• Work with premium brands from industries such as cosmetics and food
• Opportunities for training and development
• Market-based salary, CAO-compliant employment conditions, and a safe working environment